Why They Walked – Members of the Cast of ‘Starcatcher’ at Citadel Theatre Speak Out

  October 23, 2019

Our Dear Chicago Theatre Community,  

We write to you to share that we, the cast of Peter and the Starcatcher directed by Jeremy Aluma and produced by Citadel Theatre, concluded three weeks ago that due to persistent and pervasive problems with the production, our relationship with Citadel was no longer sustainable. Our production was scheduled to run from September 18th to October 20th, but after eight public performances and much deliberation, it became clear that in view of the circumstances, we could no longer continue in the production.

Our most significant problems included a toxic culture of leadership regarding actors and their concerns, physically dangerous set conditions even after informing Citadel of our needs throughout our rehearsal process, insufficient responses to actors injured during rehearsal and performance, and mischaracterizations of events in production reports. Unfortunately, the production team seemed unwilling to promptly acknowledge some of these conditions, unable to address them in a timely manner, or in some instances, unable to correct them in a fully safe manner. We would like to share our experiences with the Chicago Theatre Community in the spirit of transparency, accountability, education, and growth. We hope that this information and its disclosure will empower other actors and ensembles and will serve as a reminder to theatre professionals and companies that harm comes in many forms, but remedy can be found through collaborative dialogue, humility, and effort.

How do you convey weeks of unnecessary tension and fear undergone in a theatre: a space where creativity, collaboration, and expression should be found? We sacrificed, fought, and cried throughout this process. This anguish was present in our attempts to articulate our experiences in this letter. The heartbreak is there still. We would rather be spending time as an ensemble doing the play we created together. This letter is hard, but it is necessary. We owe it to our community, and we owe it to each other.

We showed up for each other. We listened to each other. We stood up for each other. 

Two of our fellow cast members suffered concussions on the set. The production team’s response to the first concussion revealed a general lack of preparedness to address and resolve instances of injury and exhibited the first signs of a troubling pattern of behavior. We sent a letter of concern requesting the opening of the show be postponed until lingering safety issues were addressed properly. In response to that letter, a safety meeting between the production team and the cast took place at our next rehearsal. At this meeting, Production Manager Jay Montgomery displayed gender bias and sexism while attempting to silence the expression of our reasonable disquiet. After some discussion, members of the production team and cast finally took hammer, drill, padding, and sandpaper to visible hazards, and our immediate physical problems were addressed. When the second concussion occurred, our concern heightened, especially when it was later revealed that production reports written by Stage Manager Samantha Tink contained incorrect and mischaracterizing information regarding the handling of this injury and a related incident in performance.

The two injured actors were the first to leave our production. We convened as a cast to discuss if we could continue in this play with our safety and well-being intact and whether it would be practical to do so. Through the difficult discussion, twelve of the remaining fifteen cast members expressed a desire to continue performing the show, only on the condition that Citadel take certain steps towards rebuilding trust (included below). Three members of the cast voiced that they could not continue with the production in good conscience whether or not Citadel was able to rebuild trust, given its treatment of the two actors who had already left. In the end, it became apparent that twelve cast members was an insufficient number of actors to maintain our production, initially intended for 17 performers. From a practical perspective, the time no longer existed in our schedules to rebuild with this change, and from an emotional perspective, we were a broken cast. We didn’t want to create a new play; we wanted to do our play. Throughout our time at Citadel, we tried to save our show and to save ourselves from unnecessary pain. We eventually realized that we could not do both.

We are amazed and saddened by how radically the culture shifted during this project from a creative and hopeful one — supported by the promise of the professional standards we expected of an emerging Equity theatre — to the uncomfortable and unprofessional working standard and culture of Citadel.

Citadel Theatre is operating under a Tier N – Actors’ Equity Association contract. This means that Citadel must employ two people (one stage manager and one actor) under AEA contracts for a cast otherwise made up of non-Equity actors and must follow the rules and protocols of Actors’ Equity. We believe that if Citadel’s Tier N – AEA contract had not been in place, our circumstances would have been even more challenging for the ensemble as a whole and especially for the physically injured actors. Actors’ Equity was one of our best advocates throughout this process, communicating to the producers when normal communication of safety concerns through stage management failed.

What follows is an overview of the grievances which contributed to the erosion of trust and an unsustainable working environment between the cast and production team. Harm and abuse add up. Eventually, trust is lost.

Events and Concerns that Factored into our Decision:

  • Physical hazards on the set went unaddressed by production for days at a time, including but not limited to: splintering wooden platforms and railings, protruding screws and nails, unpadded and insufficiently marked obstructions
  • Some safety concerns and requests went unaddressed for several weeks, including but not limited to: raised platforms built with techniques that were not up to construction standard and thereby unsafe, providing knee pads, and sanding the stage/space
  • Unprofessional handling of injured actors
    • Problems with Workers’ Compensation, including the theatre’s insurance policy lapsing and false information being sent to the insurance company
    • Gaslighting, mischaracterization, and intimidation rather than professional communication from members of the production team, including the Director 
  • A breach of contract regarding the Sexual Harassment Policy: the next step in the reporting structure beyond reporting to the Managing Director was to report to the Board of Directors. There was no Managing Director. The Artistic Leadership, including Artistic Director Scott Phelps, inhibited the sharing of contact information for the Board of Directors, breaking this chain further. 
  • A lack of understanding from Citadel of the dangers felt by the cast in response to the work culture and the physical space, including but not limited to:  
    • Adversarial behavior from Citadel and its staff
    • Pervasive, reactive attitude towards safety and injury, as opposed to preventative or protective
    • Implying that compensating the injured was an inconvenience
    • Concerns neglected until Actors’ Equity was involved
  • Incomplete understanding and insufficient provisions for understudy protocols, including planned/scheduled replacements
    • Citadel did not schedule understudy rehearsals.
    • Citadel failed to offer or arrange put-in rehearsals for understudies until September 28th (the day of our departure).
  • Production report issues
    • Lack of transparency
    • Incorrect and intentionally biased mischaracterization of events
    • Blatantly wrong information regarding a medical emergency

We also offer a list of suggestions which we hope Citadel will adopt. Many of the items on the following list are standards we expect to find in the culture and structure of a professional theatre. When we found these absent at Citadel, we realized the importance of such assurances to an environment of working trust.

Suggested Pathways to Rebuilding Trust:

  • A qualified Stage Manager
    • Transparent, reliable, and accountable communication between production and actors
    • Clear protocol and rehearsal practices for understudy rehearsals and put-in rehearsals
    • Performance reports sent to actors
    • Authority to demand that safety adjustments be made in a reasonable amount of time or to navigate alternatives until adjustments are made 
    • A designated advocate for actors and respectful dialogue that acknowledges a collaborative relationship between actors, the stage management team, and the producing theatre 
  • Proof of insurance in the form of Certificates for General Liability and Workers’ Compensation Insurance 
  • Proof that Workers’ Compensation claims are in process and are filed promptly and accurately (copies to the claimant)
  • Transparent and explicit instructions on how to properly file and report Workers’ Compensation claims
  • Sexual harassment prevention and implicit biases need to be addressed by retraining staff. The following are examples of these trainings:
  • Adopting the “Oops/Ouch” protocol offered by the Chicago Theatre Standards in order to learn how to apologize and take accountability in moments of miscommunication, harm, and distrust.

We articulated both lists to the best of our ability in our meeting with Citadel leadership, including Acting Production Manager Ellen Phelps, on September 28th, and we reiterated these points in a private letter sent on October 5th. On October 15th, the Director requested a mediated discussion with the cast to hear our grievances and move towards reconciliation. This process is ongoing.

On their website, Citadel Theatre’s mission states, “Citadel seeks to provide a home for an audience that wants to experience powerful works of insight and complexity, works that illuminate the challenges and joys of the human experience. In doing this Citadel seeks to provide a creative haven for passionate, visionary directors, writers, actors and designers dedicated to maintaining the highest standard of professionalism.”

We hope that one day Citadel can rise to the mission they have set for themselves. We hope that our broken relationship with Citadel will be part of a rebuilding and reworking of the company. We hope that they will reexamine their culture, structure, and protocol and ask themselves if it meets the “highest standard of professionalism” held by the Chicago Theatre Community.

Our deeper message is this: despite our unknowns and in the face of multiple risks, we stood up for each other. We did it with a letter. We did it with a safety meeting. We did it every time we entered the theatre together. Eventually, some of us did it by resigning from the show, opening us all to these broader considerations. Through our acts of compassion, resilience, sacrifice, and camaraderie, we gave each other the courage needed to reach our conclusion.


Members of the Cast of Peter and the Starcatcher

Rescripted believes in uplifting the voices of Chicago’s theatre practitioners. We understand that our artists are the most vulnerable and yet forward-facing elements of these productions. Therefore we stand in solidarity with our community in naming these malpractices and offering concrete solutions. 

13 Replies to “Why They Walked – Members of the Cast of ‘Starcatcher’ at Citadel Theatre Speak Out”

  1. I worked for them a few years back running props and the guy running the whole operation repeatedly joked off signing my contract saying that of course he would do it and to stop bothering him about it, and then when my time working for them was wrapping up used not having signed the contract as an excuse to not pay me. It was only when my stage manager stepped in and threatened to jeopardize their certifications that he begrudgingly paid me in cash from the till. Almost $100 was in singles. I was the failsafe in case they couldn’t afford everyone. I would absolutely never work for them again.

  2. As a member of their Joseph cast from last year, I must say this sounds EXACTLY like what we went through.

    I don’t want to see Citadel cancelled; I want to see them do better.

  3. I hear you about much of your frustration, but I have to say that as an Equity stage manager myself I have not included actors on performance reports, nor know of others who do. Even when we have acting notes to give for maintenance of a show, they don’t necessarily go into the report either, unless it’s affecting technical issues. Proper accident reports should be filed, and those should be run by the injured parties. A theatre may have their own form, and then Equity has a separate form they like to have. That should be the documentation as to how an injury occurred, separate from anything in a performance or rehearsal report, for worker’s comp and other purposes.

  4. I would like to know who was the master carpenter and scenic designer for this production? Their name should not be omitted. Not only for accountability but for those of us in the theatre community that may wish to avoid working with people that have such little concern for the actors using their set.

    Also, is this letter speaking for all members of the cast?

  5. Wow–now I’ve heard the whole story. There are several theatres in the suburban area that need to heed these rules as well. So many accidents, no one to speak for the actors, and no one to turn to or listen to our plea. This includes not only unsafe sets and inadequate management, but understudy needs, rehearsals, and most especially, the call back and time that is wasted for prospective actors. Having people sit for hours, then having them read once is entirely unacceptable.

  6. I am sorry to hear of this. My daughter was in a show last year at The Citadel and we had a wonderful experience with Samantha, Ellen and Scott. She is now in Annie and so far they have treated all with respect and attention to safety of the kids.

  7. These issues listed by the cast should have been dealt with immediately one by one and a verifiable solution obtained. Ignoring a plea for help from ANYONE is unconscionable and should be avoided at all costs. While I would like to hear the management side of the issue, those who stood up for themselves should be commended for doing so and in so doing they may have saved a life judging by the list of hazards onstage.
    “Communication is the key to Success.” You can Google me if you want to know what I do for a living. 40+ years in the theater biz. Thank you. John

  8. The description of the attitude toward safety and the response to accidents is typical of what I have seen for many decades. But this generation of young people are different. They talk about the problem together. They support each other. And they stand up together. I’m proud I have lived long enough to see this generation of young people.

  9. Hello all,

    Comments have been suspended on this post due to an alarming amount of fake and edited comments. Nothing new will be approved until the matter is sorted. If members of the board at Citadel Theatre would like to reach us we are available at rescriptedreviews@gmail.com.



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